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She told me that she forwarded to different departments.
I wait for another 15 min for next customer service and hopefully someone will able to resolve issues. Conclusion- 1st bill showed error - adding a monthly lease instead of as promised of free.
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The representative said he would change my rate to approx.
At no point did they review the previous conversation and attempt to mitigate their mistake. On Monday August 14,at approximately 2: I told them that was unacceptable. I called customer service who forwarded me to the Resolution Department.
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